Cancellation Policy
If you wish to cancel your booking, you can do so through our
website or by contacting our customer service. Cancellation fees may apply depending on the fare rules
of your ticket.
24-Hour Risk-Free Cancellation:
- Cancellations made within 24 hours of booking are free of charge.
- Cancellations made after 24 hours will incur a fee.
- No cancellations are allowed 24 hours before departure.
Cancellation Fees:
- Cancellation fees may apply if the booking is canceled after the 24-hour
risk-free period. The fee structure can vary based on the fare type and the time remaining before
the departure date.
- Example: Economy class tickets may incur higher fees compared to business
or first-class tickets
Refundable vs. Non-Refundable Tickets:
- Refundable tickets allow customers to cancel their booking and receive a
full refund minus any service fees.
- Non-refundable tickets do not qualify for a monetary refund. However,
customers may receive a credit or voucher for future travel, subject to applicable rebooking fees.
Rebooking and Change Fees:
- Instead of canceling, customers may have the option to rebook or change
their flight. Change fees may apply, and fare differences will be charged if the new flight is more
expensive.
Special Circumstances:
- In cases of emergencies (e.g., medical emergencies, death of an immediate
family member), customers may be eligible for a waiver of cancellation or change fees upon providing
appropriate documentation
- Policies for military personnel, where cancellations or changes may be
accommodated with fewer or no penalties.
Flight Cancellations by Airline:
- If the airline cancels the flight, customers are entitled to a full refund
or rebooking on an alternative flight without additional charges.
Travel Insurance:
- Recommending customers purchase travel insurance to cover unforeseen
events that may necessitate cancellation
Refund Processing Time:
- Refunds for eligible cancellations will be processed within a specific
time frame, usually within 7-10 business days.
Method of Refund:
- Refunds will be issued to the original form of payment. For bookings made
through travel agencies or third-party platforms, customers should contact the agency directly.
