This Privacy Policy was last updated on 12th May 2024.

AirlineReservation Online Limited, including all legal entities under the AirlineReservation group (hereafter referred to as "AirlineReservation" or "we") with an exception of AirlineReservation Online Freight Services Private Limited (YOFSPLL), respects your (customers - hereafter referred as "you" or "user") privacy and values our relationship with our business partners, clients, third parties having contractual relationship with AirlineReservation (hereafter referred to as "third party" or "service provider"), and any party who purchases/intend to purchase/inquire about any product(s) and/or service(s) made available by AirlineReservation through any of AirlineReservation's customer interface channels including Website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels"). We are committed to protecting your personally identifiable information (hereafter referred as "information" or "personal information" or "personal data" or "special category of personal data") by handling it responsibly and safeguarding it using appropriate technical and organizational measures.

We want to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel. This policy outlines the types of personal information collected on our Website, how this data is used/processed and safeguarded as well as how users may exercise their rights with respect to personal information.

This Privacy Policy applies to AirlineReservation.com, AirlineReservation company pages, communications and services ("Services"), including off-site Services, such as our email services, customer care and support services and the "Contact us"; "Apply with AirlineReservation" and "Share on" plugins on our digital properties.

By using or accessing the Website or other Sales Channels, the user hereby agrees with the terms of this Privacy Policy and the contents herein.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that the information and privacy practices of AirlineReservation's business partners, advertisers, sponsors or other sites to which we provide hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties.

Payment Information Security:

Adluminious Media Group LLP (adluminious.com) does not collect or store your credit card, debit card, or banking information. During checkout, this information is securely transmitted directly to our payment gateway provider, who then transmits it to the payment network or bank for authorization. Our payment gateway partners are compliant with relevant security standards, such as PCI (Payment Card Industry Data Security Standard), and have robust data security measures in place. We do not retain any portion of your payment details. Data Hosting and Security Our website is hosted by a third-party service provider who specializes in secure data hosting. The information you provide is stored on servers owned and managed by these companies, which may be located in India, the United States, or other countries. Our Website hosting partners comply with industry-recognized security standards such as ISO/IEC 27001 Limitations of Liability. While we take data security seriously and partner with reputable providers, we cannot be held liable for any data theft or security breaches that may occur at the data center hosting our website.

AirlineReservation for Business (Corporate): In the event AirlineReservation is providing services to you as part of our agreement with your employer, contractor, business partner, affiliate or any other party who is having a contractual arrangement with AirlineReservation, then the terms and conditions stipulated in such contractual arrangement shall prevail over this data privacy policy. Such agreement may involve sharing personal data they control as part of that engagement. Our services may also include processing personal data under our client's control on our hosted software applications. All such processing will be governed by AirlineReservation's client privacy policy.

In case you book travel services on behalf of your family or a minor, you agree:

• To inform the individual about the content of this privacy policy
• To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-border transfer) of individual's personal information, from the individual in accordance with the legal and regulatory requirements

In such a scenario, AirlineReservation will be acting as data processors while your respective employer, contractor, business partner, affiliate shall be acting as the data controller. It will be the obligation of the data controller to seek consent of the end customer.

1. What Personal Data shall we collect?

a. We collect the following personal and sensitive information from you when you transact through us:

• Name, gender, age and date of birth
• Contact information such as address, email, and mobile phone number
• Country of residence
• Payment Details like Credit Card/ Debit Card details along with their expiry date (billing address in case of international debit/credit card).
• Passport Number & frequent flyer number (wherever needed)
• Lifestyle and social circumstances (for example, your hobbies)
• Family details/information (for example, your marital status and dependents)
• Employment and education details (for example, the organization you work for, your job title and your education details)
• Financial and tax-related information (like your income, investments and tax residency)
• Postings or messages on any blogs, forums, platforms, wikis or social media applications of AirlineReservation and AirlineReservation's third parties
• IP address, browser type and language, your access times
• Information in any complaints you make
• Details of how you use our products and services
• CCTV footage and other information we collect when you access our premises
• Recording of telephone calls to our representatives and call centers
• Details of how you like to interact with us (through email, SMS or WhatsApp) and other similar information relevant to our relationship
• SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
• Details shared by you over our chatbot - Yuva

b. The personal data we collect may also include 'sensitive' or 'special categories' of personal data such as details about your:

• Dietary requirements (for example, while providing your meal preference during flight/ hotel bookings)
• Health (so that we can make it easy for you to access our buildings, products and services, and/or any special assistance required by you)
• Sexual orientation (if you provide us with details of your spouse or partner)

If you choose not to provide, or object to us processing the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you (including our clients)Personal information of other customers/users/travelers

If you provide personal information to us regarding individuals other than yourself, you agree

• To inform the individual about the content of this privacy policy
• To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-border transfer) of individual's personal information, from the individual in accordance with the legal and regulatory requirements

c. Personal information of child

State that your company complies with the Children's Online Privacy Protection Act (COPPA) and thatyou take special measures to protect the privacy of children under 13.